Abbey leads content for Amazon Web Services' state and local government team. A writer, editor, and content strategist, she's spent the past 15 years focused on how governments talk to the people they serve. Before joining AWS, Abbey was at 18F; there, she started as a content designer, became their director of strategy, and created the first-ever federal digital services team dedicated to designing change. Prior to that, she managed content for FutureGov (a local government consultancy in the United Kingdom) and was a ghostwriter for Martha Lane Fox, Baroness Lane-Fox of Soho, the founder of the UK's Government Digital Services. Her public sector work includes federal resources for coronavirus, addiction, and healthy food choices; her private sector work includes stories published in Jezebel, the Washington Post, and McSweeney's.